Returns & Refunds Policy

At CHICSPHERE, we want you to understand the return process before ordering. Eligible return requests must be submitted within 30 days of delivery.

Return eligibility

To request a return, contact us within the 30-day window with your order number and the reason for the request. Items should be unused, complete and in their original packaging unless the item arrived damaged, defective or incorrect. Certain products may be ineligible for return where permitted by law; any applicable exception will be explained before a return is authorized.

How to request a return

1. Contact us with your order number and a description of the issue.
2. Wait for instructions and return authorization before mailing anything back.
3. Use the return instructions provided and retain your proof of shipment.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us as soon as reasonably possible with your order number and clear photos of the item and packaging. We will review the issue and explain the available resolution.

Refunds

Approved refunds are processed after the returned item or claim has been reviewed. The time it takes for funds to appear depends on your payment provider or financial institution. Any shipping or return-shipping charges will be explained as part of the return instructions and handled in accordance with applicable law.

This policy does not limit any consumer rights that cannot legally be excluded under the laws that apply to your purchase.