Returns & Refunds
We want you to love your CHICSPHERE serum. If something isn't right, here's how returns work. Eligible return requests must be made within 30 days of delivery.
What can be returned
Because skincare is a personal-care product, we can accept returns only for serums that are unopened, unused and in their original sealed packaging. For hygiene and safety reasons, opened or used products can't be returned unless they arrived damaged, defective or incorrect.
How to start a return
- Email support@chicsphere.in with your order number and the reason for your return.
- Wait for our reply with return instructions. Please don't send anything back before your return is approved.
- Ship the item using the instructions provided and keep your proof of postage.
Damaged, defective or incorrect items
If your order arrives damaged, leaking, defective or is not what you ordered, contact us as soon as possible with your order number and clear photos of the product and packaging. We'll review it and explain the available options, such as a replacement or refund.
Reactions or irritation
Always patch test before first use. If you experience irritation, stop using the product. If you have a concern about a reaction, please contact us and seek advice from a healthcare professional if needed.
Refunds
Approved refunds are issued to your original payment method once the return or claim has been reviewed. How long it takes for the money to appear depends on your bank or payment provider. Any return shipping costs will be explained in your return instructions.
This policy does not limit any consumer rights you have under the laws that apply to your purchase.